Frequently asked questions by users of Prepare Edutech
How do I access the purchased courses?
We have got everything backed-up for you, Just Login to the Prepare Edutech account and click on the “My Courses” tab.
Will I continue to have access to the course even after I complete it?
Yes, and that too for a subscription period! You will continue to have access to the course provided that your account is in good standing, and Prepare Edutech continues to have a license to the course. So, if you wish to review specific content in the course after you finish it, or take it all over again, you can.
What happens if the instructor removes the course from Prepare Edutech?
On rare occasions, instructors may remove their courses from our marketplace, or, Prepare Edutech may have to remove a course from the platform for policy or legal reasons. If this does happen to a course you're enrolled in, no need to panic! Our support system will ensure a timely solution for you ASAP! Please Note: Occasionally instructors may decide to unpublish their course and close it to additional enrolments. For example, an instructor might unpublish an older course until they’ve had a chance to update the course content. In situations where an instructor unpublished their course, however, the course content remains on the platform and is still accessible to students who are enrolled in the course.
Can my courses ever be removed from Prepare Edutech?
To safeguard the rights of all, Prepare Edutech may be required to remove a course from the platform due to policy or legal reasons. If this does happen to a course you're enrolled in, do not worry, contact us and our support staff will help you out in no time.
due to security reasons, the following devices are not supported Lenovo K3 Note Lenovo K5 Note Asus ZenFone Xiaomi Redmi 4a Other Redmi models Lava phones Redmi Note 9 Pro RealMe 6 POCO M2 Pro The above list is also device-specific which means some phones of the above models can support Prepare Edutech content, while others may have issues. Prepare Edutech wants to render benefit to all the students, but if you have any of the above-mentioned devices, we will advise you to play one of the free videos in the Prepare Edutech app on your device before going for a Premium plan.
How to Switch to full-screen mode?
With the video open, click the expand icon [ ].
To exit full-screen mode, click the icon again.
What will happen to my plan if I change my phone or device or number?
With Prepare Edutech all your content is always secure. Your plan will be associated with the Phone number you use while enrolling. If you change your device, all your data, bookmarks and usage is safe online. Just log in to the other device and you will be good to go from where you left.
How many times can I watch the videos?
You can watch the videos unlimited times during the subscription of your pack.
On how many devices can I play the videos at a single point of time?
Videos can be played on a single device at a time.
What is the refund policy?
All purchases will be final and no refund request will be entertained under any circumstances
Does PrepEd App work on iOS ?
No, PrepEd App does not works on iOS.
PAYMENT AND BILLING
How to pay for a course?
It’s simple! Click on the “Buy Now” button present on the screen and then you will be able to pay for the desired course.